1.1 Charges are determined according to the type of work undertaken and the time required in addition to any drugs, materials, consumables or diets used.
1.2 Please let us know if you would like a detailed fee note for your consultation.
1.3 Our fee list is available on request.
2. Methods of payment
2.1 Accounts are due for settlement at the end of consultation or upon collection of goods/drugs.
2.2 You may settle your account by cash or debit/credit card (excluding American Express). Unfortunately we do not accept cheques.
3. Missed and cancelled appointments
3.1 We require 24 hours notice if you wish to cancel or reschedule your appointment, otherwise you may be charged 50% of the consultation fee or the full amount if the appointment cannot be rebooked.
4. Settlement terms
4.1 Should an account not be settled within 14 days, a reminder will be sent with an additional fee in respect of administrative costs incurred.
4.2 Interest will be added to overdue accounts at the rate of 8% over base lending rate.
4.3 Should it be necessary for further reminders to be sent, further charges will be incurred.
4.4 After due notice to you the client, overdue accounts will be referred to our debt collection agency or solicitors and further charges will be levied in respect of costs incurred in collecting the debt.
4.5 Any credit card payment not honoured or cash tendered that is found to be counterfeit will result in the account being restored to the original sum, with further charges being added in respect of bank charges and administrative costs, together with interest on the principal sum.
5. Inability to pay
5.1 If for any reason you are unable to settle your account, we ask you to discuss this matter as soon as possible with a member of staff.
6. Pet health insurance
6.1 Please note that it is your responsibility to settle our account and then reclaim the fees from your insurance company. We are unable to offer direct claims at this time.
6.2 We do not conduct any consultation or treatment subject to the costs being covered by your insurance company.
7. Ownership of records
7.1 Case records and similar documents are the property of, and shall be retained by the practice.
7.2 Copies with a summary of the history can be passed, on request, to another veterinary surgeon taking over the case.
8. Out-of-hours service
8.1 We are a referral service and do not offer a primary out-of-hours service. If you feel that your pet needs to be seen for an appointment then please contact your referring veterinary surgeon who will be able to contact us as needed outside of our usual appointment times.
9. Variation in terms of trading
9.1 No addition or variation of these conditions will bind the practice unless it is specifically agreed in writing and signed by the practice principal.
9.2 No agent or person employed by, or under contract with the practice has the authority to alter or vary these conditions in any way.
10. Applicable law
10.1 These terms are governed by, and constructed in accordance with, English law. The Courts of England will have exclusive jurisdiction in relation to any claim, dispute or difference concerning these terms and any matter arising from it. Each party irrevocably waives any right it may have to object to any action being brought in these courts, to claim that the action has been bought in an inappropriate forum, or to claim that those courts do not have jurisdiction.
10.2 If any provision in these standard terms of business, or its application, is found to be invalid, illegal or otherwise unenforceable in any respect, the validity, legality or enforceability of any other provision shall not in any way be affected or impaired.
11. General Data Protection Regulation (GDPR)
11.1 We may obtain, use, process and disclose personal data about you in order that we may discharge our duties as your Veterinary Surgeon under these standard terms of business, and for other related purposes including updating and enhancing client records, analysis for management purposes and statutory returns, crime prevention and legal and regulatory compliance. You have a right of access, under data protection legislation, to the personal data that we hold about you. We confirm that when processing data on your behalf we will comply with the provisions of the GDPR. For the purposes of GDPR, the Data Controller in relation to personal data supplied about you is the Practice Principal.
For more information on how we use personal data, please visit our privacy page.